Frequently Asked Questions

Individual Travel Booking

The best way to modify your reservation is to call us. Our customer service representatives can help you find alternative room types, dates, or hotels to ensure your stay will match your updated needs.

You may cancel your booked reservation by using the link on the Customer Service page or via the link on your confirmation email.

Find the reservation you would like to cancel and click the “Cancel Your Reservation” option below that reservation. You will be taken to a page that shows the details related to this reservation. A confirmation message will appear, and your cancellation confirmation will be emailed to you.

Each hotel has its own change and cancellation policy which we are required to pass on. We provide the policy for each hotel in several places throughout the site. The easiest way to find it is on the “Description” tabs of the individual hotel, after entering your travel dates. You can also find the change and cancellation policy while making your reservation and in your email confirmation.

We will process your refund immediately after you cancel, and you should see a credit on your billing statement within 30 days or less of cancelling your booking, or on your next billing cycle. If you do not see the credit after 30 days, call the Hotels4Teams customer service team.

Rates and availability are subject to change, so it is possible that the rate will be different from your original reservation.

You may be charged a penalty fee by the hotel, depending on the cancellation policy for the booking. We recommend that you check the hotel’s cancellation and late arrival policy. Please note: If you fail to notify the hotel about a late arrival, your reservation may be cancelled.

Yes, you can book any of our hotels by calling Hotels4Teams directly. To book with Hotels4Teams, our contact information is available in the hotel search results pages. We will provide the hotel phone number in your itinerary after you have completed your booking.

When you call us, we can provide information and advice on where to stay, make a hotel reservation, change or cancel your reservation, or get information about an existing reservation.

For certain hotels you will be charged at the time of booking. For other reservations, you will be expected to pay the hotel directly at the time of your stay. Please check on the booking details page or your confirmation email.

We will send you an email confirmation after you’ve completed your booking. You should receive the confirmation email generally within 15 minutes, although it may take up to several hours for you to receive the confirmation email. It’s worth checking the spam folder in your email to make sure your confirmation email was not blocked. You may need to add this web site to your “allowed” senders list to receive confirmation emails and information regarding future bookings.

The easiest way to find the change and cancellation policy for the hotel room you’ve reserved is to consult your confirmation email. After locating your reservation, you can find the policy at the bottom of the page.

After you have made your booking, we will send you a confirmation email, which also serves as your receipt. Upon check-out, you will receive a receipt from the hotel detailing any additional charges you might have incurred throughout your stay.

Generally, confirmations are sent within 15 minutes of booking, although sometimes it can take a few hours to receive the confirmation email. You may need to add this site to your “allowed” senders list to receive confirmation emails and information regarding future bookings.

Each hotel’s amenities and room features are listed on the hotel details page. To make sure you only view hotels with certain amenities, filter your search by clicking the check box for the features you prefer. For additional special room preferences, it’s best to book by phone.

You can easily make the reservation for them online – just enter the name of the guest checking into the hotel and a phone number for the guest while traveling. You will need to provide the guest’s email address so they receive their email confirmation.

Many hotels offer onsite parking. You can locate each hotel’s parking availability, costs, and specifics on the hotel details page under Amenities. Parking availability and costs vary from hotel to hotel; for more detailed information contact the hotel directly.

Yes. You can book up to eight rooms in a single transaction.

Please refer to the hotel description for specific needs, or alternatively contact the hotel.

We cannot guarantee that a room with your requested options will be available.

There are several reasons why this could happen:

  • If we don’t have rooms available for the dates you want, the hotel may not show up in your search. You may want to try your search again without dates.
  • If you use the filters on the Search Results page to narrow your preferences, it’s possible that you have filtered that hotel out of the listing.
  • Or you could be searching for a hotel for which this web site does not have negotiated rates.
    The best way to find a specific hotel is to filter by hotel name after performing a search in your desired location.

Check your reservation details to see if breakfast is included. Go to the hotel details page, check Amenities, the list will state explicity “complimentary breakfast.” If your room reservation does not include breakfast, there may be a restaurant in or near the hotel. For breakfast inclusions and questions, call the hotel directly.

We accept MasterCard, Visa, American Express, Diners Club and Discover credit cards, as well as Visa Electron.

Pet policies vary by hotel. If the hotel you are seeking to book shows as “Pets Considered,” please contact us for further assistance.

Please contact us via the contact details on the site.

We take the security and protection of your credit card information very seriously. To ensure your security, we utilize a secure commerce server which encrypts the credit card number and encodes it into a non-usable form. These systems are also GlobalSign secured.

If you suspect an unauthorized transaction on your credit or debit card, you should contact your card-issuing bank or credit card company immediately to review the transaction.

If you do not cancel your reservation within the specified cancellation period for the particular hotel that you booked, you may still be subject to change and cancellation fees that some hotels impose and require us to pass on. Cancellation policies do vary by hotel, so please carefully check your confirmation email for details related to cancelling or changing your reservation.

You can narrow your hotel search results to show only hotels with the amenities you prefer by selecting them during your hotel search. Typically, your sort options will be in the left hand column, and the hotel results will automatically update after you click to continue your search.

If you are looking for amenities at a specific hotel, click on the hotel name and the details are available in the Amenities or Hotel Description tab.

Yes, many hotels booked through our site offer AAA member discounts, Senior discounts, and Military/Government discounts, but we cannot guarantee their availability. You can easily locate these rates by selecting one or more of the above discount filters at the top of your hotel search results page.

Please go to the Customer Service page and follow the guidelines to contact us.

Hotel Address and Phone Number: After you have completed your booking, you will receive a confirmation email that provides the hotel’s address. You will need to look up the hotel phone number. Please be aware that in some cases, the phone number provided will route to a general information number for the hotel chain. We recommend you use the local hotel number to ensure you are speaking directly to someone at the hotel property.

Hotel directions: If you access your itinerary online, locate and use the link to map/directions to the hotel. You may also want to view Google Maps for more detailed directions. If you are not sure how to get to your hotel, it’s always best to call the hotel directly.

Distances to landmarks, if provided on your itinerary, are calculated in a straight line from the hotel’s location to the point of interest or airport and may not reflect the actual travel or driving distance.

Some hotels offer airport transportation for their guests. To find out if your hotel offers this service, check the hotel details page under “Amenities.” To reserve a shuttle or determine shuttle schedules, you will need to contact the hotel directly before your arrival. Please note that a surcharge for shuttle service may apply.

Hotels4Teams Customer Service is available 24 hours a day, seven days a week via email at Our call center is available Mon-Fri, 5:00AM – 11:00PM EST at 1-855-269-0825.